Family Hotel Expo is the secret of savvy travelers seeking affordable, attractive accommodation in one of the best locations of Plovdiv. The hotel staff and management are dedicated to superior customer service consistent with our beautiful exterior and interior design.
We aim to provide our guests with great service and comfort. The courteous front desk staff will attend to your needs and share their city secrets and local favorites, including special discounts and entertainment deals—24 hours a day. Guests can choose from a variety of affordable rooms. The vast majority of our rooms feature new private bathrooms. Consider one of our unique Economy Rooms, a less expensive option to a traditional hotel room. These rooms offer full amenities and a less spacious area at attractive rates.
Located on the central Ruski boulevard, in the very heart of Plovdiv, the City of the Seven Hills, Family Hotel Expo is an ideal choice, as both the business and leisure travelers would agree. Nestled in the foot of the most famous of the hills, we are a short walk away from the magnificent historic Old City of Plovdiv. The International Fair Grounds and Central Bus and Train Station are within two very easy – and interesting – walks. City night life and central shopping area are nearby.
Come stay with us on your next visit to Plovdiv and experience all that Family Hotel Expo has to offer.
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Our policies
We kindly ask you to observe the following hotel regulations:Check-in time
Check-in time is 2:00 p.m. The hotel will make every effort to accommodate early arrivals. Requests will be handled on an individual basis and will depend upon the hotel availability. Although our team is on site 24 hours a day, we would appreciate your advising us if you expect to arrive after 6 pm.Check out time
Check-out time is 12 p.m. if you request a late check-out an extension charge may apply. We would be happy to store your belongings in the valet room if you so require on the day of departure, at no charge.Cancellation policy
As we do not require a credit card to guarantee your reservation, it would be greatly appreciated if you notify us should any changes to your travel itinerary occur.Children
We welcome children of all ages as our very special guests. There is additional room charge of 10 BGN/ 5 € for children under the age of 12 when using an extra bed in their parents` accommodation room.
Guarantee policy
Reserved rooms will be held until 6:00 p.m. on expected arrival date unless prior notice and/ or arrangements have been made with the Management.An advanced payment is required to confirm or guarantee a reservation during high season and exhibition periods of International Fair – Plovdiv.
Guaranteed reservation – our commitment guarantee
Feel confident that your guaranteed reservation will be honoured. However, in the event you should arrive and your reserved room has not been vacated by previous guest, Family Hotel Expo will arrange accommodation for you at another hotel at your expense. We will also provide you with a long distance phone call, so you can notify a contact of these changes. -
Our rules
We kindly ask you to observe the following hotel regulations:- Upon leaving the room, close all windows, lock the door and leave the key to the administration on duty.
- Do not use electric appliances in the room. If you need to iron, call the reception.
- Taking out hotel property (towels, blankets, sheets, etc.) is not allowed.
- It is desirable to meet your guests in the hotel lobby.
- Do not make noise, particularly, between 2 and 4 p.m. and after 11 p.m.
- At chek-out you should leave the room before 12 a.m. and let the administration know about your departure.
- In case of hotel property damage or loss through the visitor’s fault, the later is to pay for the losses at market price.
- Failure to comply with our strict Non-Smoking policy will be subject to a 26 EUR fee.
- For any further information or services, do not hesitate to contact the reception.
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Privacy Statement
PRIVACY STATEMENT – FAMILY HOTEL EXPO
At Family Hotel Expo we are committed to protecting your privacy and support a general policy of openness about how we collect, use and disclose your personal information.
The purpose of this Privacy Statement is to inform you about our practices relating to the collection, usage and disclosure of personal information that may be provided through access to or use of our websites or hotel services and related products or that may otherwise be collected by us. By staying at our hotel and using related products and services, or by visiting our website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.
This Privacy Statement also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that Family Hotel Expo may be holding about you. We strongly recommend that you take the time to read this Privacy Statement and retain it for future reference.
Personal Information
For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.
What Personal Information We Collect
The personal information collected may include at least some of the following:
- Contact information (such as name, address, e-mail address and telephone number in a non-business capacity);
- Proof of identity (such as a signature or passport number);
- Financial and billing information (such as credit card number/expiration date and credit history);
How We Use Your Personal Information
We use your personal information to:
- Book and confirm your hotel reservations;
- Provide you with personalized interactive communication;
- Provide you with timely and reliable services;
- Do all the things necessary to administer those services;
- Register you as a member of IHG® Rewards Club;
- Research, develop, manage, protect and improve those services;
- Advise you about new products and services that may be of interest to you;
- Develop and maintain our relationship with you and communicate with you;
- Bill you for our products and services;
- Collect outstanding debts;
- Assist in the investigation of a contravention of a law; and
- Act in respect of an emergency that threatens the life, health or security of an individual.
- Reservation and hotel stay Personal Data collected by the hotel may be shared with IHG (InterContinental® Hotels Group).
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
We may share personal information with third parties and/or business associates (including, InterContinental Hotels Group PLC and its affiliates) engaged to assist us in providing services to you or to carry out one or more of the purposes described above.
Family Hotel Expo
Reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
Family Hotel Expo
also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Family Hotel Expo or of any of the business or assets or shares of Family Hotel Expo or a division thereof in order for you to continue to receive the same products and services from the third party.
Knowledge and Consent
We collect personal information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).
The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact us at office@expo-hotel.com We will inform you of the implications of withdrawing consent.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.
Use or Disclosure for Marketing Purposes
If you have not opted out of receiving marketing materials, we may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and/or our business associates including by means of direct marketing. If you have provided your consent for us to do so, we may also disclose your personal information (including name, mailing address and e-mail address) to these affiliates and/or third party business associates so that they can send you promotional materials directly.
You can choose not to allow us to use or disclose your personal information for direct marketing purposes by indicating your preference on by contacting us as outlined below (see “Contacting Us”).
Cookies
Our customers should be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”. The information collected in such ways is not personal information.
Cookies are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programs that come onto a system and damage files. Generally, cookies work by assigning a unique number to each customer that has no meaning outside the assigning site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows a customer to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide customers with certain features (e.g., customized delivery of information) available on this website.
How We Protect Your Personal Information
We make commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.
Links to Third Party Sites
The website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.
