WHY BOOK DIRECT?
Book online and receive some fantastic benefits
THE LOWEST RATES POSSIBLE – We guarantee you will get the best publicly available rate on our website.
THE MOST FLEXIBLE CANCELLATION TERMS – You can cancel directly with us up to 12 hours prior to arrival without penalty charges, except for all advanced purchase rates and prepayment rates.
NO HIDDEN COSTS, BOOKING OR SERVICE FEES – Many travel sites charge extra fees for bookings; we do not.
EASY TO MAKE CHANGES TO YOUR RESERVATION – Contact us directly if you want to make changes to your reservation to ensure changes are made accurately.
PRIORITY CONSIDERATION FOR ROOM REQUESTS – Talk to us directly to receive the best booking experience.
KNOWLEDGEABLE AND DEDICATED RESERVATION SPECIALISTS – Our professional Reservations team will provide you with a personalized service and ensure we take care of you. If you have any questions, we are ready to assist you 24 hours a day.
HOW DOES THE BEST RATE GUARANTEE WORK?
Our “Best Rate Guarantee” applies only to rates available to the general public.
Please note you will first need to make your reservation through our website before you can submit a claim. All claims need to be made via email with the procedure outlined below.
If you find a lower publicly available rate for Expo Hotel, on a competing website within 12 hours of booking your hotel room for the same room type, dates, rate payment requirements (e.g. full prepayment requirement) and restrictions, simply read the information below on how to make a claim.
Upon verification of your claim, Expo hotel will honour the rate for the nights for which the lower rate was found.
Rooms on the other website must be bookable on the Internet at the time of verification.
TO MAKE A CLAIM
Please forward the reservation confirmation email you received from Expo Hotel together with the following information:
Your full name
Your reservation number
Your arrival date
The number of room nights our reservation is for
A print screen of the web site where the lower rate is available and the website address
Please send this information to firstname.lastname@example.org